RETURN & EXCHANGE

TEMS THAT ARE IN AN UNWASHED, UNALTERED AND UNWORN CONDITION, RETURNS WILL BE ACCEPTED IF THE ITEMS ARE RETURNED WITHIN 7 DAYS OF RECEIPT (FOR BOTH LOCAL AND INTERNATIONAL ORDERS). SHIPPING COST FOR THE RETURN WILL BE BORNE BY THE CUSTOMER. 

FRIENDLY REMINDER, NO CASH BALANCE WILL BE REFUNDED. BALANCE WILL BE CARRIED FORWARD AS STORE CREDIT AND CAN BE USED FOR YOUR NEXT PURCHASE. 

SHIPPING POLICY

SHIPPING DETAILS
WE OFFER DOMESTIC AND INTERNATIONAL DELIVERY SERVICES BOTH VIA POS LAJU MALAYSIA. POS LAJU MALAYSIA IS A NEXT DAY DELIVERY SERVICE AND IT MAKES DELIVERY ON MONDAY – SATURDAY, EXCLUDING THE FIRST SATURDAY OF EVERY MONTH AND LOCAL PUBLIC HOLIDAYS. 

TRACKING NUMBER WILL BE PROVIDED THROUGH EMAIL ONCE WE HAVE PACKED YOUR ORDER, YOU CAN CHECK IT NEXT DAY. IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN 3 WORKING DAYS, PLEASE CONTACT INFO@RADIUSITE.COM.MY


POSTAGE CHARGES
A. DOMESTIC DELIVERY
POSTAGE FEES FOR DOMESTIC DELIVERY ARE AS BELOW:

WE CALCULATE BASE ON WEIGHT.

WEST MALAYSIA – START FROM RM 6
SABAH, SARAWAK & LABUAN – START FROM RM 9

FREE DELIVERY IS OFFERED FOR DOMESTIC ORDERS ABOVE RM 250.


B. INTERNATIONAL DELIVERY
WE CHARGE BASED ON POS LAJU INTERNATIONAL POSTAGE FEES. CLICK HERE TO VIEW MORE INFORMATION ON POS LAJU INTERNATIONAL SHIPPING. 

PRIVACY POLICY

COLLECTED INFORMATION 
WE COLLECT INFORMATION THAT IS NEEDED FOR THE REGISTRATION PROCEDURE AT OUR WEBSITE. THE INFORMATION THAT WE COLLECTED ARE VOLUNTARILY SUBMITTED BY THE CUSTOMERS TO US. 


PERSONAL IDENTIFICATION DETAILS
YOUR PERSONAL IDENTIFICATION DETAILS ARE USED TO PROCESS YOUR ORDER, CUSTOMISED YOUR PROFILE INFORMATION, UPDATE YOUR STATUS OF ONLINE SHOPPING AND ALSO TO UPDATE YOU WITH OUR LATEST NEWS, PROMOTION AND EVENTS.


CONFIDENTIALLY 
YOUR PERSONAL INFORMATION SUCH AS CREDIT CARD DETAILS, BANK ACCOUNT NUMBERS WILL BE KEPT SECRET AND CONFIDENTIAL WITH US. WE WILL NEVER SHARE ANY OF YOUR PERSONAL CONTENTS WITHOUT GIVING PRIOR NOTICE TO OUR CUSTOMER. 


SECURITY 
WE WILL APPLY APPROPRIATE SECURITY APPLICATION IN ORDER TO PREVENT THE LEAKING CUSTOMER’S PERSONAL IDENTIFICATION DETAILS FROM THIRD PARTIES, ILLEGAL DISCLOSURE AND HACKERS. HOWEVER, KINDLY BEAR IN MIND THAT INFORMATION TRANSMITTED THROUGH INTERNET IS NOT 100% GUARANTEED SAFE AND SECURE.